Venue Operations Platform
A live operations system for a national venue-services business — events, staffing, field workflows, and reporting for 43+ arenas and stadiums, 150 field technicians, and 15 markets. One platform where there used to be calendars, spreadsheets, and chat threads.
Operations ran across a shared calendar, a CRM nobody trusted for field work, spreadsheets, and chat threads. Three operations managers coordinated roughly 150 technicians across 43+ venues by hand. Nobody could answer the basic questions — who is working tonight, is the venue ready, what broke last game — without calling someone.
One operations platform, built around the actual shape of the work: events flow in automatically, staffing is assigned against them, technicians run a structured mobile workflow on site, and everything they report rolls up into live dashboards and automated digests. Each layer feeds the next. Nothing is assembled by hand.
How it works
Event & Staffing Engine
Events sync in automatically from the scheduling source — 250+ per season — and staffing is assigned against them in one view. Coverage gaps are visible before they become game-day problems, not after.
Field Workflow
A three-stage mobile flow for every event: check-in, game-ready confirmation, post-game report. Technicians work through it on their phones at the venue. The office sees status in real time instead of waiting for a call.
Ticketing & Documentation
Issues raised in the field become tracked tickets with owners and history. Every venue carries its own documentation — equipment, contacts, procedures — so knowledge stops living in one person's head.
AI Reporting Layer
Daily digests, escalation alerts, post-game summaries, and a weekly operations report — generated from live data and delivered where the team already communicates. Nobody compiles a status report by hand anymore.
One screen for game day
Tonight's events, who is assigned, who has checked in, what is game-ready, and what's open — live. The question 'are we covered tonight?' is now a glance, not a phone tree.
Workflows that match the floor
The mobile flow mirrors what technicians actually do at a venue, in the order they do it. Adoption came from fit, not mandate — the system is easier than the workaround.
Issues surface before clients see them
Post-game reports and tickets feed escalation rules. A display issue at a venue becomes a tracked, assigned item the same night — not a surprise in next week's client call.
Synced with the system of record
Events and tickets sync with the company CRM on a fixed cadence, so sales, service, and field operations read the same reality. No re-keying, no drift.
Three operations managers now run a national field operation from one screen. Decision cycles moved from weekly to daily. Operational issues surface and get owners before they become client-facing. The platform replaced four weekly reports, a shared calendar, and a culture of phone calls with a system the team actually works in.